Quicken Loans Review Summary
We analyzed verified reviews from Trustpilot, ConsumerAffairs, WalletHub (250+), and BBB to give you an honest picture of what real borrowers experience.
4.4Trustpilot (58K reviews)
A+BBB Rating
4.2ConsumerAffairs
4.0WalletHub
What Customers Praise
★★★★★
"The process was seamless from start to finish. I filled in my details, got matched with a lender, and closed in under 30 days. The loan officer was incredibly helpful and walked me through everything."
TW
Thomas W. — Texas
June 2026 · Trustpilot
★★★★★
"As a first-time buyer, I was nervous. Quicken Loans made it easy to compare my options and the partner lender they matched me with was patient and explained everything clearly."
AM
Amanda M. — Florida
May 2026 · ConsumerAffairs
★★★★★
"I used Quicken Loans for my VA loan. The platform clearly showed me my options and I ended up with an excellent rate. $0 down and no PMI — exactly what I needed as a veteran."
RJ
Robert J. — Virginia
April 2026 · Trustpilot
★★★★☆
"Great experience overall. The comparison tool showed me three lender offers side by side. I did get a few calls from lenders after submitting my info, which was expected but worth it for the savings."
LK
Lisa K. — California
March 2026 · WalletHub
Common Complaints
⚠️
The most frequent complaints about the platform relate to: (1) receiving multiple calls from lenders after submitting contact info, (2) the hard credit pull requirement for rate quotes, and (3) occasional confusion about whether The platform is the actual lender.
★★★☆☆
"I got called by 4 different lenders within an hour of submitting my info. I understand that's how a marketplace works, but it was overwhelming. The rates I received were still competitive though."
BH
Brian H. — Ohio
February 2026
★★★☆☆
"I was confused at first because I thought I was applying directly with the platform but I ended up being connected with Rocket Mortgage. Would have liked clearer communication about how the process works."
PL
Patricia L. — Georgia
January 2026
Review Breakdown by Category
Customer Satisfaction Scores
4.2Overall
Ease of Application4.3
Loan Officer Helpfulness4.1
Closing Speed4.0
Rate Competitiveness3.9
Communication3.8